Last updated: March 2026

Who we are

These Terms & Conditions govern your use of this website and any services or digital products provided by Isobel Plant, a freelance marketing consultant based in the United Kingdom. By using this website, engaging my services, or purchasing a digital product, you agree to these terms.

You can contact me at  [email protected].

Services

I provide freelance marketing services including but not limited to copywriting, social media management, website copy, content strategy, and marketing consultancy. The specific scope, deliverables, timeline, and fees for any project will be agreed in writing before work begins, either via a formal contract or written confirmation by email.

These Terms & Conditions apply alongside any project-specific agreement. Where there is a conflict, the project-specific agreement takes precedence.

Digital products

I also sell digital products including but not limited to templates, guides, toolkits, and other downloadable resources. By purchasing a digital product you agree to the following:

Delivery: Digital products are delivered electronically upon receipt of payment, either by immediate download or via a link sent to the email address provided at checkout. It is your responsibility to ensure you provide a valid email address and that you are able to access and open the file format provided. I am not responsible for delivery failures caused by incorrect contact details, full inboxes, or technical issues on your device.

Refunds and cancellation rights: Under the Consumer Contracts Regulations 2013, you would ordinarily have 14 days to cancel a digital purchase. However, by completing your purchase you explicitly acknowledge and agree that delivery of the digital product begins immediately upon payment and that you therefore waive your right to cancel once the product has been delivered or made available for download. This does not affect your statutory rights where a product is faulty or not as described.

If you experience a genuine technical issue preventing access to your purchase, please contact me at  [email protected] within 7 days and I will do my best to resolve it.

Licence of use: Upon purchase, you are granted a non-exclusive, non-transferable personal licence to use the digital product for your own business purposes. You may not resell, share, redistribute, reproduce, or repurpose the product – in whole or in part – without my prior written consent. All intellectual property rights in digital products remain with me at all times.

No guarantee of results: Digital products are provided for informational and educational purposes only. While every effort has been made to ensure the content is accurate, practical, and useful, I cannot guarantee that use of any digital product will result in specific outcomes including but not limited to increased revenue, leads, traffic, or business growth. Results will vary depending on your individual circumstances, industry, and implementation.

Enquiries and bookings

Submitting an enquiry through this website does not constitute a contract or commitment on either side. A working relationship begins only once scope and fees have been agreed in writing and, where applicable, a deposit has been received.

Fees and payment

My fees for services will be set out clearly before any work begins.

Fees for digital products are as displayed at the point of purchase and are payable in full before delivery.

Revisions and amendments

Any revisions included in a service project will be specified in the project agreement. Work requested beyond the agreed scope may be subject to additional fees, which will be communicated and agreed before additional work begins. Revisions do not apply to digital products.

Intellectual property

All work created by me as part of a service engagement remains my intellectual property until payment has been received in full. Upon receipt of full payment, the agreed rights – as specified in the project agreement – transfer to you. All intellectual property in digital products remains with me at all times and is licensed, not sold, as set out above.

I retain the right to reference completed service work in my portfolio and marketing materials unless otherwise agreed in writing.

Confidentiality

I treat all client information as confidential and will not share it with third parties without your consent, except where required by law or necessary to deliver the services agreed.

Your responsibilities

For service engagements, you agree to provide accurate information, necessary materials, and timely feedback to enable me to deliver the agreed work. Delays caused by late feedback or missing materials may affect timelines and are not my responsibility.

Cancellation of services

If you wish to cancel a service project after work has begun, you remain liable for payment for all work completed up to the point of cancellation. Deposits are non-refundable unless otherwise agreed in writing.

If I need to cancel or withdraw from a project due to circumstances outside my control, I will provide as much notice as possible and refund any fees paid for work not yet completed.

Limitation of liability

To the fullest extent permitted by law, my total liability to you in connection with any service project shall not exceed the total fees paid by you for that project. In relation to digital products, my total liability shall not exceed the purchase price paid.

I am not liable for any indirect, consequential, or special loss including but not limited to loss of profit, loss of business, or reputational damage arising from use of my services or digital products.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

No guarantee of results

Marketing outcomes depend on many factors outside my control. While I will always work to the best of my ability across both services and digital products, I cannot guarantee specific results including but not limited to increased traffic, leads, sales, or revenue.

Governing law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Changes to these terms

I may update these Terms & Conditions from time to time. The current version will always be posted on this page with a revised date at the top. Continued use of this website, my services, or purchase of digital products following any changes constitutes acceptance of the updated terms.

Contact

If you have any questions about these Terms & Conditions, please contact me at  [email protected].